Overview

Over the last few years, Pulse VoIP services were used in many call centers and on many dialers. Pulse was constantly faced with the challenge of proving to customers the quality of its service which invariably resulted from faulty dialer services.
This prompted Pulse to develop its own dialer at a very affordable cost in order to support Pulse VoIP services and not as a profitable venture so that the interests of the call centers were protected which resulted in a perfect calling environment.
This value added service from Pulse has made the life of many a call center owner comfortable and remain a highly satisfied customer.

Benefits

• Customized Management Reports for Clients.
• Call Centre gets real time information.
• Complete Blending for Inbound and Outbound calling.
• Less consumption of Internet bandwidth using G729 codec.
• Highly cost effective in terms of pricing

Call Features

• Authentication, Automated Attendant.
• Call Detail Records, Call Forward on Busy.
• Call Forward on No Answer, Call Forward Variable.
• Call Monitoring, Call Parking.
• Call Queuing, Call Recording, Call Retrieval.
• Call Routing (DID & ANI), Call Transfer.
• Call Waiting, Caller ID.
• Calling Cards, Conference Bridge.
• Database Store / Retrieve, Database Integration.
• Dial by Name, Direct Inward System Access, Distinctive Ring.