IVR, VoIP Technology in Hospital Industry
The IVR technology has become very
common in the day to day life of every human. The latest technology has made daily life easier in every task such as paying billings over phone, checking account balance/outstanding dues, flight/train schedules etc.
The IVR software has significantly improved in the recent years and it has become an important part high qualitycustomer service in the present market.
IVRs are used in the Hospital segments to fix up appointments, access the test results, availability of Doctors etc. This adds value in terms of direct cut in cost and better utilization of resources. This is one of the major reasons why numbers of Hospitals are getting interested towards implementation of IVR systems.
The functionality covered by the IVRS in the hospitals incorporates:
- Enrollment of Patients.
- Patient diary maintenance.
- Dispensing and allotment of medications.
- Inventory & Logistic Management (for supplies and allocation of medical devices).
- Follow up visits.
- Automated call-out reminder system and task schedulers.
- Healthcare resources and pecuniary utilization.
- Real-time reporting.
Along with the above setup VoIP is another important service that help to call overseas to contact Doctors abroad and for request of medicines etc. VoIP technology assured countless business benefits well suited to healthcare services.
Pulse predictive dialer phone system and voice broadcasting auto dialers can call the patients with medical reminders and notifications. The medical alert systems can transmit thousands of messages quickly. Messages may contain specific patient information such as appointment dates and times and recommended actions such as fasting time periods are a medical appointment.
Thus, an IVR System would surely help in the entire functioning of the hospitals.