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August 2, 2021

Cloud-Based Call Centre Software and Solutions

A contact centre is a centralized place for receiving or making customer transactions through email/phone etc. Contact centre technology involves multiple parameters such as sending and receiving nodes, hardware, and software-based PBX solutions and call centre support systems. Why Cloud Contact Centre? Contact centre technology is used by IT, ITES, BPO, and KPOs as part […]

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April 24, 2021

Cloud Telephony Solution to Manage Business at Home

Cloud telephony is a novel method of replacing conventional PBX wherein customers can access their telephone systems through the cloud. This solution is cost-effective, user-friendly, secure, and more reliable compared to an in-house PBX system. Since the setup is hosted in the cloud, services can be accessed anywhere, making the solution highly available. Why Cloud […]

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March 8, 2021

How virtual phone number will help to grow your business?

Is tracking your office calls a hassle during this pandemic? Are you unable to find how leads are getting distributed to your marketing team and whether they are being attended to? Lead generation isn't that cheap, so tracking each one of your incoming calls is essential. Tracking your work/office calls is just a breeze! Pulse […]

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February 16, 2021

How an IVR System Can Improve Your Call Centre’s Operations

IVR is a telephony technology in which someone uses a telephone to interact with a database to acquire information from or enter data into the database, without human interaction over the telephone. The telephone user activates the IVR system by dialling in a preassigned number, and then the call is routed to the computer system, […]

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