Communicate, connect, and engage your customers with Pulse's seamless and hassle-free hosted IVR solutions. We offer you an industry-leading contact centre platform that puts your customer experience first without compromising call quality.
Our modern cloud-based IVR service increases your business productivity and expertise by allowing you to map departments and agents using our extension. Using our IVR software, you can create a hassle-free, fully customisable virtual assistant to meet the requirements of your complex business needs.
Route your calls appropriately, refine your customer interactions, and establish smooth business communication with Pulse IVR solutions in India.
A Multi-language virtual receptionist to handle large call volumes more efficiently and economically without the need for human resources.
Intelligent call routing services that can be availed even during non-business hours, holidays, and weekends with customised voice messages and seasonal greetings.
Categorised menus and submenus to streamline customer queries to your database and applications through Pulse APIs.
A Multi-language virtual receptionist to handle large call volumes more efficiently and economically without the need for human resources.
Generate quality feedback with client ratings and conduct polls for team suggestions to analyse and set benchmarks.
Intuitive dashboards and automated monitoring to enhance your company's operational efficiency. Added insights to increase ROI and optimise customer self-service IVR.
Seamless integration with your CRM or database to provide customer-friendly features that can be used to collect and cancel booking information and provide account details.
Customised voice announcements and messages to handle calls that come in during weekends, seasonal holidays, and after-office hours. This helps ensure that the customer calls do not go unanswered.
Automated management of inbound calls with multiple phone extensions, in-built IVR menus and pre-recorded messages. Our IVR technology allows your operator to divert their focus to other priority tasks.
Yes, they are. You can connect with our team using the dedicated number for your country. We endeavour to drive greater customer engagement regardless of their location.
Yes, our hosted IVR software can be integrated into any existing phone system or be used independently.
Our Interactive Voice Response IVR systems and software are designed to help you:
Our team will talk to you about your business requirements. Based on your input, we will zero in on a user-friendly IVR system flow suitable for your organisation. Kindly contact us to know how our team can help you.
With our web-based IVR, you can set up your interactive voice response online, customise your menus and your call flows and more with your online interface.
Investing in our state-of-the-art cloud telephony service enables you to:
Hosted IVRs are technically advanced cloud-based solutions that are completely automated. The solution is powered by an automated bot that initiates a conversation with a personalised greeting. It connects your clients with the relevant agent based on their answers. The customer data is stored on the cloud and is accessible by your team members from anywhere, anytime across multiple channels. Hosted IVR solutions do not require any expensive infrastructure and on premise hardware investments.
Certainly. IVR solutions from Pulse offer call diverting capabilities.
