Enables you to connect, record, divert and retrieve voicemails and voicemail-to-email along with the wave file.
Permits remote dashboard accessibility to verify the number of calls made in a day by classifying them as In, Out, Answered, and Abandoned.
Captures, retrieves, and records all inbound and outbound calls on the dashboard. The call forwarding feature reroutes all inbound calls based on predefined criteria.
A cloud telephone system is a hi-tech telecommunication platform hosted on a cloud. It is a clutter-free, easy to manage technological solution. Unlike the traditional PBX system, this system eliminates the need for bulky hardware and is much more efficient.
With cloud telephony, communication devices are hosted over the service provider's premises and made available to customers through the cloud. Using the internet connection, analogue voice signals are converted to data packets. Thus, it connects you with the person you are calling. It also has PBX features and functions as an intercom.
Pulse's cloud telephony services are ideal for:
Pulse's cloud telephone systems give you a slew of benefits such as:
Yes, you can. You need an authorised VoIP softphone app to make and receive phone calls with the cloud telephone system. You can configure intelligent call forwarding and receive voicemail transcriptions to your inbox.
Cloud solutions are technically advanced and far better in terms of flexibility, versatility, and number of features than calling centre software. Cloud-based telephony is fully dependant on internet connectivity. Calls are made via the web using the Voice over Internet Protocol or VoIP. With a stable internet connection, your agents can call anyone from any place..
A hosted Private Branch Exchange (PBX) is a telephone switching system accessible through a cloud network. A VoIP desk phone is an effective alternative to your phone extensions. Besides, it routes your calls through the internet and does not require telephone lines.
Although you will not be using your traditional PBX, you will technically use a PBX hosted within our cloud system instead of an on-premise solution.
Of course, they can. No matter where your remote employees are located, all they require is a strong internet connection. They can access the platform using a mobile app or PC softphone.
Yes, you can. Pulse's cloud telephony system is completely scalable, flexible and simple to operate. It is loaded with top-notch functionalities to empower small businesses to enjoy an enterprise phone system. Moreover, you do not require in-house experts to manage the platform because the system is so simple and user-friendly.