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Which Is The Best Cloud Telephony Service For You?

Traditional telephony is out, and cloud-based telephony is in. And it is here to stay. Major companies have adopted the drastic shift as the pandemic kept their employees indoors and crippled routine workflow. Switching to cloud telephony has proved to be a worthwhile decision for many companies. It has helped them maintain business continuity through uninterrupted, high-quality communication. All that with less infrastructural expenses!

So, it is understandable that you may also want to join the bandwagon and gain the benefits. However, there are numerous cloud telephony providers in the market. Choosing the right provider may seem like a daunting task. We have given you six criteria to tick off to simplify the process and make the right choice.

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6 Criteria To Choose Your Cloud Telephony Provider

1. The provider's reliability

When going for a multipurpose communication solution, you need to ensure that the provider has a reliable reputation. You can check out the customer testimonials and experience to ascertain the accuracy of the uptime of the telephony solutions. We say this because uptime is crucial for business continuity.

There's no doubt that cloud telephony works 24/7. However, it comprises moving components like the VoIP provider, server and user network connections, and devices like hardphone and softphones. Hence, glitches and disruptions can create downtime, and it is important to clarify these aspects at the outset.

2. The Compliance with data migration

Your chosen cloud telephony service must integrate seamlessly with all your other communication channels. It should have a simple onboarding process that gives you a fully integrated communication platform to kickstart your operations without delay. Most importantly, the service should be compliant with your existing CRM and other popular CRMs in the market.

3. The level of security

Your customer data is a top priority and has to remain well-protected at all costs. Your legal responsibility is to check that your chosen cloud provider gives you optimum data security measures to prevent a data breach. It would be best if you look for:

  • Network and database encryption
  • Screen time monitoring and platform access
  • Reliable backup and recovery plans
  • Two-factor authentication for login
  • Security measures that protect the network, database, and software.

It is wiser to choose a provider who ticks all the above criteria.

6. Your expectations and requirements

Your communication requirements should be based on your business requirements and objectives. Hence it is important to determine what you require before you invest in the cloud telephony service. You can check the following criteria:

  • Availability of default call recording
  • Storage and archival policy
  • Availability of default analytic reports
  • Call monitoring, call barge-in and built-in
  • Provision of power diallers for outbound calls
  • Customisation and API-friendliness
  • Availability of hybrid cloud opt-ins

4. The features offered

Your cloud telephone service ought to be a one-stop solution for your communication requirements. It should have all the latest features your business requires to keep things running without any communication hassles. Check if your service has the following features:

  • IVR or Interactive Voice Response
  • Bulk SMS
  • Real-time call tracking and recording
  • Toll-free number
  • Virtual telephone number
  • Analytic reports
  • Automated database
  • Virtual receptionist
  • Remarketing
  • Round-the-clock availability
  • Efficient call routing

These are features that a traditional telephony service will not provide you. Hence, invest in a cloud telephony service that offers all these features and more, if possible.

5. The price point

Most cloud telephony providers will not name their service or product price on their websites. To find the right price and other crucial details, you need to have a one-on-one discussion with the provider and their team. Many providers offer rental plans, attractive calling rates, and scalable programs where you pay for the services you need. Long term contracts may come with reasonable discounts and perks. These aspects require careful analysis before zeroing in on the one that's conducive for your business.

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Pulse: Your Dependable Cloud Telephony Service In India

Pulse Unified Communications service provider is one of the leading names for cloud telephony services in India. We offer the most reliable service powered by advanced technology to integrate your existing communication channels with our cloud service. With Pulse, you have unmatched customer service, cost-effective offers, and ever-dependable guidance to keep your business communication alive.

Contact us today to know how we can be an advantage to your organisation!

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