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Cloud Telephony: What It Is & How It Works

All businesses want to grow, and as they do so, the necessity to scale up becomes imperative. As organisations scale up, so does their need for improved methods of communication. Cloud Telephony is one of the latest technologies that allows businesses to refine their communications using the internet.

Cloud Telephony works through a protocol that digitises the voice, changes it into files and sends it via the web to the recipient. The services are delivered through a software system and used through IPphones, VoIP gateways, desktop computers, laptops, mobile phones, and tablets. With internet connectivity, the user can access the cloud phone system from any location.

Cloud Telephony is widely embraced by small, medium, and large organisations all over the world. Let's unpack the benefits that justify why Cloud Telephony is the need of the hour for your business.

Headphone image connected to cloud telephony and receiving many data

7 Benefits Of Investing In Cloud Telephony

1. Fully Integrated System

Cloud Telephony unifies a company's workflow and business processes with its communication system, thus boosting efficiency and productivity. It keeps the employees well-connected from any location and facilitates easy deployment of business operations. Cloud telephone systems keep businesses running with uninterrupted access to:

  • CRM tools
  • Instant messaging
  • Videoconferencing.

2. Multiple Functionalities & Features

By using this telephony system, you can utilise a potent PBX system with innovative and proprietary features such as:

  • Receiving voicemail by email
  • Call forwarding
  • Call recordings
  • Virtual Assistant
  • Auto Assistant
  • Never Miss A Call
  • Click-to-call system
  • Control panel to measure real-time usage
  • High Definition (HD) calls

There is also a remarkable difference in a cloud telephone system's audio quality compared to traditional telephony.

Person using cloud telephony service and viewing shares, performance and other datas through mobile

3. Flexible Work Styles

A huge majority of the workforce is now working from home. Cloud telephony connects geographically dispersed employees with nothing more than an internet connection and a digital device. It allows them to:

  • Attend official calls,
  • Conduct audio and video conferences,
  • Integrate the communication between remote offices

In a nutshell, cloud telephone systems keep the business running like a well-oiled machine.

4. Easy Mobility & Portability

It is common for companies to relocate when they expand. Cloud Telephony adapts seamlessly to such relocations. Its cloud communication and data can be accessed online when an office moves, thanks to the Voice over Internet Protocol (VoIP) technology. Portability of the cloud system is possible because the voice is not transmitted by cables but through the internet.

5. Curbing of Expenses

Choosing cloud-based telephone services over PBX platforms is a cost-effective option for companies looking to curb unnecessary expenses. Unlike traditional telephony, cloud telephony services do not require any major installations and infrastructure to get the system going. Since everything is managed through an internet-accessible console, companies can save the cost of communication, maintenance and configuration changes.

6. Analytic Call Reports & Data

Another major advantage of having cloud telephony is the amount of data, and analytic information companies can collect about the system. These solutions allow organisations to:

  • Monitor calls in real-time
  • Generate statistics and information about the calls
  • Manage outbound and inbound calls

Using this valuable data, organisations can improve sales and customer service and assess if it has limited or sufficient resources. The data also helps to track and measure productivity- an advantage that is impossible with traditional telephony.

7. Business Continuity

Working with a cloud-based phone system enables businesses to remain in touch round-the-clock with their employees, partners, vendors, and stakeholders. This system remains unaffected by the weather or any other external factors or issues. Hence businesses can maintain a perpetual presence and keep things running smoothly.

Pulse- The Leading Service Provider For Cloud Telephony In India

Pulse Unified Communications service provider is the globally reputed name for all kinds of cloud-based telephone services. When it comes to cloud telephony in India, Pulse plays an instrumental role in keeping communications alive for hundreds of organisations. Call us today to upgrade your traditional telephone service to cloud-based telephony.

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