IVR (Interactive Voice Response) system is a technology that enables callers to interact with pre-recorded audio which directs to proceed further.
In telecommunications, IVR enables callers to interact with an organization’s pre-recorded system by recognizing the speech that is used as a self service application for their enquiries by following the IVR dialogue. This system is commonly known as automated attendant which helps to cut costs on human agents, reduce cost and improve customers experiences.
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