Are you an entrepreneur, service provider or SMEs looking for cost effective telephony solutions to keep in touch with your customers? Your search ends right here with Pulse’s Cloud Based Predictive Dialer. Our predictive dialer systems allows you to make thousands of outbound calls to your customers simultaneously. Our solutions seamlessly align with your broadcasting and call centre scenarios and reinforce your communication management.
Our Hi-Tech progressive and predictive dialer systems are designed to help refine your service levels and KPIs. Measure your agents’ performance and boost their productivity!
A highly- sophisticated automated system integrated with the basic CRM to key in the caller information and customised the fields as per the project. The automatic dialer calls multiple numbers and forwards the call to your agent only when a person has been contacted.
An automated technique that gives time between the first and subsequent calls but dials the numbers as automated.
A manual dialing technique where the agents manually dial the customer's numbers one after another by referring to a preloaded list or entering the details manually. This basic or traditional dialer is ideal for small to medium call centres.
Pulse Dialer is integrated with the CRM and calling platform. Agents can conduct contextual conversations in real-time and update customer details in the CRM. Thus, conversion rates increase.
Pulse's automated dialers allow managers to track all conversations, agent's performance and call quality by recording calls.
Increases the ability of a call centre to handle huge call flows. The automated dialing process allows you to manage multiple campaigns simultaneously and exhaust leads quickly.
Aids to promote your services or products to your existing and prospective customers by efficiently reaching out to a vast customer base. It also helps to boost your sales and collect valuable feedback from your customers.
Pulse's call centre dialer is an automated service with features like bulk dialing, Live Monitoring and customised fields. Our software enhances the outbound calling efficiency and improves call connect rates. Agents can, therefore, directly connect to an end-user and not waste time dialing numbers manually. Additionally, our system facilitates concurrent calling to improve lead quality.
With Pulse's cloud dialer, you can download the call recordings from the dashboard. The software is designed to store the recordings for a month, and this duration can also be increased to suit your requirements. Moreover, call recordings can also be directed to your drive, S3 bucket, or FTP.
Our call centre dialer is loaded with the following features:
We offer three types of dialers:
To set up a cloud auto dialer, you have to create campaigns, upload leads and assigns agents to respective campaigns. All agents will require a desktop, headphones, and good internet connectivity for a seamless experience.
Yes, Pulse provides customised solutions with dashboards and reports as per your business requirements. We also do API integration to upload the leads, and the fields can also be tailored to suit your processes.
Not at all. All you will need is a desktop, a good pair of headphones and strong internet connectivity.
Yes, we can integrate your old phone numbers with additional gateways with our cloud contact centre solutions.
Pulse's auto dialer:
Our outbound call centre dialers will: