Are you an entrepreneur, a B2B or B2C service provider or an SME looking for cost effective cloud telephony solutions for your agency? Your search ends right here with Pulse’s Cloud Based Predictive Dialer. Our predictive dialer systems allows you to make thousands of outbound calls to your customers simultaneously. Our solutions seamlessly align with your broadcasting, IVR, and call centre scenarios and reinforce your communication management.
As a leader in the telecommunication industry, our Hi-Tech progressive and predictive dialer systems are designed to help refine your service levels and KPIs. Measure your agents’ performance and boost their productivity!
A highly- sophisticated automated system integrated with the basic CRM to key in the caller information and customised the fields as per the project. This predictive model employs pacing algorithms and calls multiple numbers and forwards the call to your agent only when a person has been contacted.
An automated technique that gives time between the first and subsequent calls but dials the numbers as automated.
A manual dialing technique where the agents manually dial the customers' numbers one after another by referring to a preloaded list or entering the details manually. This basic or traditional dialer is ideal for small to medium call centres and BPO companies.
Pulse Dialer is integrated with the CRM and calling platform. Agents can conduct contextual conversations in real-time and update customer details in the CRM. Thus, it helps optimise the customer journey and increases conversion rates.
Pulse's automated dialers allow managers to track all interactions and conversations, agent's performance and call quality by recording calls.
Increases the ability of a call centre or BPO agency to handle huge call flows. The automated dialing algorithms allow you to manage multiple campaigns simultaneously and exhaust leads quickly.
Aids to promote your services or products to your existing customers and future prospects by efficiently reaching out to a vast customer base. It also helps to boost your sales and collect valuable customer feedback.
Pulse's call centre dialer is an automated service with features like bulk dialing, Live Monitoring and customised fields. Our software is powered by intelligent algorithms that use call statistics and metrics to predict agent availability. This enhances outbound calling efficiency and improve call connect rates. Agents can, therefore, directly connect to an end-user and not waste time dialing numbers manually. Additionally, our system facilitates concurrent calling to improve lead quality.
With Pulse's cloud dialer, you can download the call recordings from the dashboard. The software is designed to store the recordings for a month, and this duration can also be increased to suit your requirements. Moreover, call recordings can also be directed to your drive, S3 bucket, or FTP.
Our call centre dialer is loaded with the following features:
We offer three types of dialers:
To set up a cloud auto dialer, you have to create campaigns, upload leads and assigns agents to respective campaigns. All agents will require a desktop, headphones, and good internet connectivity for a seamless experience.
Yes, Pulse provides customised solutions with dashboards and reports as per your business requirements. We also do API integration to upload the leads, and the fields can also be tailored to suit your processes.
Cloud hosted predictive dialers help accelerate the operations of your sales teams in a blended (outbound and inbound) or outbound call centre environment. Further, these systems are also useful for businesses such as retail, real estate, banking industry and other companies that prioritise lead generation. Some industry use cases for predictive dialers include election campaigns, debt collection, product promotion, market research, etc.
Yes, we can integrate your old phone numbers with additional gateways with our cloud contact centre solutions. For customised installation requirements or support, please get in touch with us.
Pulse's auto dialer:
Our outbound call centre dialers will: