Pulse Unleashed: Salesforce CTI Integration for Seamless Call Management

CTI Integration provides users a Comprehensive calling management solution. Pulse has integrated our robust WebRTC call center solution into Salesforce CRM. Our robust and feature-rich Salesforce CTI Integration empowers your call center agents to deliver exceptional customer experiences. The seamless fusion of Salesforce CRM and Pulse's advanced telephony capabilities helps achieve call center excellence, unleash agent productivity, and streamline operations.

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Pulse Telephony Integrated with Salesforce

Key Features of Salesforce Integration with Pulse Telephony

Salesforce CRM Integration

Our CTI integration leverages the OpenCTI by Salesforce to ensure a seamless connection between our telephony system and Salesforce CRM. This allows for real-time data synchronization and enables agents to access customer information, call logs, and call recordings directly from within Salesforce.

Screen-Pop

Salesforce and CTI integration enable popping up all the relevant information about the caller on the agent's screen even before the agent has answered the call. This information can include the caller's name, contact information, account information, and recent call history.

Click-to-Call

Click-to-Call is a feature that allows agents to dial a phone number by simply clicking on it. This can save agents time and effort, and it can also help to reduce errors.

Intelligent Call Routing

Intelligent routing is a feature that allows you to create rules to determine which agent should answer a call. This can be based on factors such as the caller's phone number, the time of day, or the agent's skill set

Up-to-Date Call Reporting

Our integration allows you to generate accurate reports for inbound and outbound calls. These reports can provide you with insights into your call center performance, such as call volume, average handle time, and customer satisfaction. Reports that are stored can be customized as per requirements. A detailed Call log of your Call Center activity will be stored on Salesforce.

Comprehensive Salesforce Call Recording

Our integration includes advanced call recording capabilities, ensuring that all customer interactions are securely captured and stored within Salesforce. This valuable data can be used for training purposes, quality assurance, compliance, and gaining insights into customer preferences and trends.

Streamlined and Customised Call Center Workflows

By setting up your call center in Salesforce with our integration, you can design and automate custom workflows tailored to your specific business requirements. This allows for efficient call routing, intelligent call distribution, and seamless collaboration among agents and departments.

Call Center Dashboard Integration

Gain valuable insights into agent performance and key call center metrics and KPIs. With Pulse Dashboard seamlessly integrated into Salesforce Service Console, supervisors can effortlessly monitor sales performance and manage the agent workforce in real-time. Get a comprehensive view of call sources, live calls, call duration, and more, all in one centralized dashboard.

Why Direct Routing with Pulse?

End to End Unified Communications Service Provider

Experience seamless International and Domestic Calling Solutions through Pulse.

Quick Setup and Number Porting

A very simple onboarding process. Your existing numbers can be easily ported into our system. Ensures Business Continuity.

Detailed Reporting and Analytics

Make the most of your platform with our advanced reporting measures and analytics.

Secure System

Pulse’s infrastructure is hosted on AWS and it is built to withstand the full potential of the cloud with multiple redundancies.

Unlock the Full Potential of Salesforce CRM for Your Call Center

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The Best Salesforce CRM Integration for Call Centers

With our integrated telephony solution, you can unlock the full potential of Salesforce CRM for your call center. Experience improved operational efficiency, enhanced customer experiences, and increased agent productivity. Contact us today to learn more about our Salesforce CRM integration services and how we can help you revolutionize your call center operations.