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Discover the Power of Microsoft Teams Direct Routing

Outbound Call Center Software
 April 21, 2023

Microsoft Teams has revolutionized the way organizations communicate and collaborate with their teams, clients, and partners. With features like video conferencing, file sharing, and instant messaging, Microsoft Teams has become the go-to platform for many businesses. However, when it comes to external communications, Microsoft Teams has its limitations. This is where Microsoft Teams Direct Routing comes in. In this blog, we will discuss everything you need to know about Microsoft Teams Direct Routing with Pulse.


What is Direct Routing?

Direct Routing is the process by which Microsoft Teams gets connected to the PSTN (Public Switched Telephone Network) through a telephony service provider. This provides Teams users with a flexible model by employing a ‘choose your own carrier’ model.


Why Direct Routing

Direct Routing with Microsoft Teams offers many benefits, including greater flexibility, wider geographic coverage, lower rates, and increased levels of support. The big plus point for choosing Direct Routing with a telephony carrier over Microsoft’s own calling plans is that Microsoft has its own limitations with regard to carrier and geography.


How does Direct Routing work

Direct Routing enables connecting TEAMS to the PSTN (Public Switched Telephone Network) via SIP Trunking through an SBC (Session Border Controller). Through Direct Routing, Microsoft Teams is converted into a full-fledged business phone system. Direct Routing offers greater flexibility, wider geographic coverage, lower rates, and increased levels of support.


Why Pulse for Direct Routing?

Pulse is one of the leading unified communications service providers in India servicing top enterprises. As a Telephony Service Provider, we have a global network coverage which offers Teams users the flexibility it requires with direct routing. With Pulse, businesses can benefit from reliable connectivity, quality voice, and advanced calling features. Get seamless International and Domestic Voice solutions through Pulse.


Microsoft Teams Direct Routing Configuration

Configuring Direct Routing for Microsoft Teams requires some initial setup. The configuration involves setting up the SBC (Session Border Controller), configuring SIP Trunking, and setting up a dial plan. It is essential to configure your firewall ports properly for Direct Routing to work seamlessly. Pulse can assist with the setup and configuration of Direct Routing for Microsoft Teams.


Top SBC Providers for Microsoft Teams Voice

Pulse is a top SBC provider for Microsoft Teams Voice. The best Microsoft Teams SBC providers offer a range of features, including support for multiple voice codecs, PSTN connectivity, and SIP Trunking.


Microsoft Teams Calling Features

With Direct Routing through Pulse, you can turn Microsoft Teams into a full-fledged PBX system with many calling features like call forwarding, call transfer, auto attendant, call routing, speed dials, conference rooms, and much more.


Microsoft Teams Call Recording

Call recording is an essential feature for many businesses, and Microsoft Teams Direct Routing through Pulse allows you to record calls easily. You can use third-party call recording solutions or use Microsoft's built-in call recording feature to record calls.


Microsoft Teams Direct Routing Dial Plan

A dial plan is an essential component of your Direct Routing implementation, as it defines how incoming and outgoing calls are routed through your environment. Dial plans can be complex and should be designed with care to ensure that your Teams environment meets your specific business needs. Pulse can help you design and implement a dial plan that meets your requirements.


Microsoft Teams Direct Routing Firewall Ports

Direct Routing requires specific firewall ports to be open for traffic to flow between your Teams environment and the PSTN. Configuring your firewall properly is critical to the success of your implementation and can help ensure that your Teams environment remains secure and reliable. Microsoft provides a detailed list of the required firewall ports on its website, and Pulse can help you ensure that your firewall is properly configured.



Microsoft Teams Direct Routing through Pulse is an excellent solution for businesses looking to extend their communications beyond the organization's internal network. With Direct Routing, you can turn Microsoft Teams into a full-fledged business phone system with a range of features. If you're considering migrating your communications to the cloud, enabling Direct Routing with Microsoft Teams through Pulse is an excellent option to consider.

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