As businesses embrace the new norm of remote working, they need to upgrade the other elements and make them compatible with this new normal. One of the biggest obstacles organisations face in these times is uninterrupted communication for business continuity. However, thanks to advanced cloud technology, the call masking service eliminates any communication obstacles for businesses.
If your organisation has recently invested in this cloud-based telephony service, you may have many unanswered queries. Can you run your business from a cloud-based telephone system? How does it work? How much will it cost? Are there any features that will help my business? Our article is a comprehensive guide that covers all these queries. So let's unpack the details one after the other.
A virtual phone is a cloud-based telephone service that allows you to make calls using an internet connection. Unlike traditional telephony that relies on heavy infrastructure and is restricted to only one place, a virtual telephone system can work anywhere as long as there's an internet connection. The user can receive and make calls using a desktop, a mobile phone, or a desk phone.
Moreover, the virtual phone is endowed with advanced features that enable big, small, and medium-sized companies to improve their communication in multiple ways. This is one of the biggest reasons why organisations are ready to invest in virtual phones. Besides, with most companies embracing remote working, a virtual phone system is the most cost-effective solution to keep remote workers well-connected.
So, how does a phone without any cables and wires work purely via an internet connection? Virtual phones rely on a cloud-based technology called Voice over Internet Protocol (VoIP) which is the very fundamental core of the system. Hence, all those cables and wires you are looking for exist only virtually.
The connectivity for virtual phones is tied to a Public Switched Telephone Network or PSTN. Once a call is connected, the VoIP converts the phone call from analogue sound with VoIP codecs. The VoIP codec is a technology that determines the phone call's compression, bandwidth, and audio quality.
Your VoIP service provider will also set up a network of data centres. This network ensures a reliable backup at any time, even if one centre fails due to severe weather or other reasons.
A virtual phone system has benefits that surpass those of a traditional system. On the front-end, users have access to many aspects to enhance their collaborative capabilities. Let's explore what they are.
A virtual phone system can come loaded with many features, depending on what your service provider offers you. We have listed just the top features that are widely popular and predominantly used by many organisations. They are:
Are you ready to upgrade your redundant communication channels to a virtual phone system?
Pulse Unified Communication service provider enables you to stay ahead of the curve with the latest virtual phone number service. As India's leading communication service provider, Pulse is the preferred choice of many businesses across multiple industrial sectors. To get a full-featured virtual phone system for your business, contact us today @44 4000 1800