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Virtual Phone System - The Latest Replacement For Traditional Telephony

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As businesses embrace the new norm of remote working, they need to upgrade the other elements and make them compatible with this new normal. One of the biggest obstacles organisations face in these times is uninterrupted communication for business continuity. However, thanks to advanced cloud technology, the call masking service eliminates any communication obstacles for businesses.

If your organisation has recently invested in this cloud-based telephony service, you may have many unanswered queries. Can you run your business from a cloud-based telephone system? How does it work? How much will it cost? Are there any features that will help my business? Our article is a comprehensive guide that covers all these queries. So let's unpack the details one after the other.

What Is A Virtual Phone System?

A virtual phone is a cloud-based telephone service that allows you to make calls using an internet connection. Unlike traditional telephony that relies on heavy infrastructure and is restricted to only one place, a virtual telephone system can work anywhere as long as there's an internet connection. The user can receive and make calls using a desktop, a mobile phone, or a desk phone.

Moreover, the virtual phone is endowed with advanced features that enable big, small, and medium-sized companies to improve their communication in multiple ways. This is one of the biggest reasons why organisations are ready to invest in virtual phones. Besides, with most companies embracing remote working, a virtual phone system is the most cost-effective solution to keep remote workers well-connected.

Virtual Phones - The Tech Magic That Makes It Work

So, how does a phone without any cables and wires work purely via an internet connection? Virtual phones rely on a cloud-based technology called Voice over Internet Protocol (VoIP) which is the very fundamental core of the system. Hence, all those cables and wires you are looking for exist only virtually.

The connectivity for virtual phones is tied to a Public Switched Telephone Network or PSTN. Once a call is connected, the VoIP converts the phone call from analogue sound with VoIP codecs. The VoIP codec is a technology that determines the phone call's compression, bandwidth, and audio quality.

Your VoIP service provider will also set up a network of data centres. This network ensures a reliable backup at any time, even if one centre fails due to severe weather or other reasons.

A virtual phone system has benefits that surpass those of a traditional system. On the front-end, users have access to many aspects to enhance their collaborative capabilities. Let's explore what they are.

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Benefits Of A Virtual Phone Number Service

  • With virtual phones, inbound calls can be re-routed to an auto-attendant if agents are busy or unavailable.
  • Users can exchange text messages from the same platform as their business phone service.
  • The system is easy to set up. Since the hardware is optional, you can get started right away.
  • It is a budget-friendly option for all businesses, especially small startups looking to scale their operations and customer base.
  • Users can conceal their caller ID to make and receive phone calls without revealing their real numbers.
  • VoIP-enabled security allows for call encryption, which can be very advantageous for businesses.
  • Users can communicate with any desktop, laptop, android phone, iOS phone, iPads, tablets, and wireless VoIP devices.
  • The virtual phone allows you to route calls to the right department or agent without making the customer wait for long.
  • Dashboard enabled real-time analytics and reports can be used by managers to track the team's performance and productivity.

Features Of A Virtual Phone System

A virtual phone system can come loaded with many features, depending on what your service provider offers you. We have listed just the top features that are widely popular and predominantly used by many organisations. They are:

  1. Intelligent call routing
  2. Call forwarding
  3. Auto Attendant
  4. Text messaging
  5. Call analytics
  6. Call management
  7. One-click conferencing
  8. Custom music on hold
  9. Call rejection
  10. Priority alerts
  11. Speed dialling
  12. Voicemail to email
  13. Voicemail greeting
  14. Voicemail to text
  15. Number porting
  16. Three-way calling
  17. VoIP caller ID

Are you ready to upgrade your redundant communication channels to a virtual phone system?
Pulse Unified Communication service provider enables you to stay ahead of the curve with the latest virtual phone number service. As India's leading communication service provider, Pulse is the preferred choice of many businesses across multiple industrial sectors. To get a full-featured virtual phone system for your business, contact us today @44 4000 1800

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