Is your business missing incoming calls? Are your call centre agents too busy or unavailable to attend every single call? These inactions could be detrimental for any business. Get smart and take immediate action today! Start in Pulse’s voice broadcasting software and personalize your customer service. Our cloud based voicemail technology allows you to attend to your customers 24/7.
Pulse’s automated voicemail to email feature enables anywhere, anytime access. Our voicemail service helps your customers register their queries, issues and messages in their actual voice, even without an agent. Your agents can review the recorded messages and get back to the customers, thus ensuring satisfactory customer service. Using Pulse’s voicemail system, every phone extension and department gets its own free voicemail box with multiple features.
Enables customers to register their issues even if agents are busy or unavailable at the moment. Thus, it facilitates the easy exchange of information between the customer and the agent and reduces their waiting time.
Allows callers to leave messages that will be reviewed and managed by agents and administrators later. Using Pulse's customised voicemail features, you can track if the file is read and the action is taken on the same. It denotes that the voicemail is addressed, and no further action is necessary.
Pleasant music and compelling advertisements to enhance customer waiting experience, promote content engagement and generate revenue.
Generate quality feedback with client ratings and conduct polls for team suggestions to analyse and set benchmarks.
Intuitive dashboards and automated monitoring to enhance your operational efficiency. Added insights to increase ROI and optimise customer self-service IVR.
Your customer can use Pulse voicemail technology to leave their messages or queries if an agent cannot answer their calls. The agent can listen to the recorded message and revert to the customer with the right clarification.
Our voicemail software allows you to channel voicemails to the right team or agents. This channelling helps you efficiently manage your teams and optimise response times to your customers.
Customise your voicemail greetings message to give your customers a personalized touch. Every voicemail box in your organization can have a different greetings message.
Voicemails are recorded messages that your customer can leave in case the agents at your call centre are busy or unavailable to attend the call. These voicemails can later be reviewed and assigned to the right agents for follow-up.
Our business voicemail greetings are pre-recorded messages designed to assure your callers that they have your undivided attention. The pre-recorded message tells your callers what information to share and the duration within which your agent will reach out to them.
If you are looking to increase efficiency and maintain availability for callers, voicemail is the ideal solution. We suggest you opt for Pulse's voicemail solutions for the following reasons:
Here are three proven optimisations to ensure your customers have the best phone support and experience:
Yes, you can. Our software allows you to convert your voicemail to .wav or MP3 formats and send it via email to anyone as an attachment. You can also configure the voicemail with multiple email addresses so that it simultaneously reaches many people.
Pulse voicemail software is powered by hi-tech machine transcriptions to convert voicemail transcriptions to text. However, the quality of the transcriptions is determined by the caller's accent, voice, pronunciation, speed, and background noise.
Setting up your voicemail greeting is easy. Our team will provide you with a 4 or 5 digit special number. Using the number, you can record your distinctive greetings or even upload your greeting through our web interface.
Pulse's voicemail system is compatible with desk phones, mobile apps, desktops, online accounts, and emails.
Pulse's voicemail software can convert all the voicemails into the text as and when you receive them. You also have the option of enabling or disabling these features as per your preference.