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What Features Should A Business VoIP Have?

The VoIP or Voice over Internet Protocol is a telephony service that is proving as a blessing for organisations and customers worldwide. VoIP allows users to make calls from their computers and other digital devices by using the internet connection. A VoIP service comes packed with extra features apart from the regular ones that traditional telephone services offer.

The VoIP uses cloud-based PBX and advanced capabilities that only an internet-based phone system can offer. If you are signing up for a VoIP service, these are the features to expect from your service provider:

Person having a broad smile posing with a mobile in hand
  • Text messaging
  • Voicemail to email
  • Call recording
  • Call routing
  • Call queues
  • Call analytics
  • Video conferencing
  • Customised hold music
  • Automated attendant
  • Local number portability

Once you've chosen the right VoIP service for your business, you can count on your service provider to set it and get it going.

Sign Up With Pulse, India For Your VoIP Service

When you team with Pulse Unified Communications service provider for your VoIP service, you have access to a dedicated, knowledgeable team to assist you. To ensure uninterrupted business continuity, we help you understand the features of our service and ensure a smooth setup process. There are three steps to set up a VoIP business phone service. Let's navigate the details of the setup process.

Step 1: Picking A Phone Of Your Choice

Using the right type of phone is an important consideration when setting up a VoIP service for your business. You can choose one of the three devices:

  1. Mobile apps
  2. Desktop phone
  3. Webphone

Mobile apps and web phones are the most economical options if you look for solutions within your budget. You can always invest in a desktop IP phone as you expand your business. However, if you already have IP phones, your provider can seamlessly integrate them with VoIP technology and complete the process faster. Once the phone is plugged in, the software automatically adds the configuration settings.

If you are unsure about the type of phone fitting for your business, you can always ask your service provider for their expert guidance. Most providers also offer a trial period to test your IP phone's efficiency.

Step 2: Setting Up The Call Flow

A Call Flow is a set of rules and customisations that guide your VoIP system's routing process. You can pick from various options like automated greetings, on-hold music, and call routing instructions for open and closed hours. You can also set up different flows for different departments in your organisation. In short, the possibilities with Call Flow are endless. The trial period is the right time to set up your call because it is likely that your provider will give you a free phone number for temporary use.

Once your call flows are designed, you are ready for the next step in setting up the VoIP service.

Step 3: Phone Number Porting

Porting allows you to keep your existing phone numbers while switching over to VoIP. However, it is a time-consuming process that may require a week to transfer all your existing numbers. Your service provider will provide you with a time and date for the transfer to take place.

Finalising Your VoIP Service For Better Business Communication

To switch to a VoIP business phone number, you must submit a porting request to transfer the numbers. It is wise to cancel your service with your existing provider only after the porting date is confirmed. This ensures there aren't any delays and interruptions with your business continuity.

Summing Up:

Investing in the right VoIP service provider is the key to successfully using this technology to your advantage. Pulse's expert team can assist you through every single step and ensure a smooth and uninterrupted transition. Would you like to schedule a demo for our VoIP service? Call us today!

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