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Call Recording Secure on the Cloud

Record both your inbound and outbound calls by making use of Pulse's call recording services.
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Call Recording

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Recordings in The Cloud

The call recordings are stored in the cloud, which ensures that you have the best availability and accessibility.

Centralised recording

Centralised recording helps you to manage the multi-branch office users in a single screen. Block your users from recording calls individually as all call recordings are already available centrally. This enhances data security and stops the leakage of sensitive calls.

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Encrypted Storage

The call recording files are encrypted and stored on extremely reliable cloud storage data centres. Recording files are also encrypted while on transit from cloud servers to cloud storage centres. Security of sensitive information such as confidential healthcare and banking details are in line with the recommendations given by HIPAA, HITRUST and PCI DSS standards which protect them.

Quality Analysis

Using recording files, you can easily run quality tests and analytics with AI engines for advanced analytics and generate patterns. QA teams can always search for a recording file to analyse and generate reports.

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Benefits of Call Recording 

Why Pulse Telesystems is considered the most reliable cloud communications company in India
  • Capture Customer's needs and requirements
  • Enhance your services and products
  • Record for tracking and analysing
  • Train your employees more effectively
  • It helps to improve the quality of service
  • Secure storage of call recordings on the cloud
  • All call recordings are centrally stored and can be accessed through a single portal.
  • Unlimited call recording space for the committed retention period
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Benefits of Call Recording 

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Why Pulse Telesystems is considered as the most reliable cloud communications company in India
  • Capture Customer's needs and requirements
  • Enhance your services and products
  • Record for tracking and analyzing
  • Train your employees more effectively
  • It helps to improve the quality of service
  • Record Your Calls, Rely on the Cloud & Boost Your Business

    Call Recording Use Case

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    Call recording files serve as an important document that an organisation can go back to (refer) while addressing customer complaints or various other disputes.

    Beyond compliance and regulatory requirements, it helps in understanding customer interactions, behaviour and requirements.

    Delivering innovative unified communication services to enterprises all across the globe with a special focus on quality, reliability and commitment to customer satisfaction.
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