The call recordings are stored in the cloud, which ensures that you have the best availability and accessibility.
Centralised recording helps you to manage the multi-branch office users in a single screen. Block your users from recording calls individually as all call recordings are already available centrally. This enhances data security and stops the leakage of sensitive calls.
The call recording files are encrypted and stored on extremely reliable cloud storage data centres. Recording files are also encrypted while on transit from cloud servers to cloud storage centres. Security of sensitive information such as confidential healthcare and banking details are in line with the recommendations given by HIPAA, HITRUST and PCI DSS standards which protect them.
Using recording files, you can easily run quality tests and analytics with AI engines for advanced analytics and generate patterns. QA teams can always search for a recording file to analyse and generate reports.
Call recording files serve as an important document that an organisation can go back to (refer) while addressing customer complaints or various other disputes.
Beyond compliance and regulatory requirements, it helps in understanding customer interactions, behaviour and requirements.
