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VoIP - A Smart Solution For Competitive Businesses In India

Over the past few years, VoIP or Voice over Internet Protocol has witnessed phenomenal growth. This internet-based replacement for traditional phone systems has proved itself in more ways than one. It helps to:

  • Streamline communication between employees, customers, and remote teams.
  • Save cost and expenses incurred with traditional telephony.
  • Provides added convenience and improves productivity.
  • Simplifies communication channels with enhanced technology.
Person talking over a phone connected through laptop to depict small business VoIP service

As India's business environment changes, many large and medium-sized companies have adopted VoIP to remain relevant. But despite its dynamic presence, the telephone service is plagued by misconceptions. Many businesses are still unsure if VoIP can be used in India. Employers are both curious and wary about implementing VoIP and other cloud-based telecom services in their business.

However, our article explores and busts these misconceptions and gives you a clear insight into the guidelines for using VoIP services in India.

Detailed Guidelines About VoIP Services In India

VoIP services are permitted by India's telecom regulator TRAI or Telecom Regulatory Authority of India. The regulatory body has laid the following recommendations for telecom service providers in the country to provide VoIP only if they have the following licenses:

  • Basic Service License
  • Unified license or access service
  • CMTS or Cellular Mobile Telecom Service license
  • UASL or Unified Access Service License

Your chosen cloud telephony provider will allow you to make and receive VoIP calls. They will also provide VoIP to PSTN (Public Switched Telephone Network) or PLMN(Public Land Mobile Network) interconnection. Here's a simple explanation of the process.

  • To provide VoIP, your telephony provider has to obtain numbers from their collaborative partners and use their network. These partners are Internet Service Providers (ISPs) and Telecom Service Providers (TSPs).
  • The ISPs and TSPs need to obtain licences from TRAI, while your cloud service provider need not obtain a separate license.
  • If ISPs and TSPs do not provide Indian numbers, they do not require a license from TRAI.

It is mandatory for telecom service providers to use mobile numbering series for internet telephony. Besides, they are not allowed to allocate the same numbers for both services.

What Are The Other Terms For Using VoIP In India?

E-commerce, banking, tele-trading, and telemedicine have to be registered under Other Service Providers or OSP. These services have certain terms and conditions to follow:

Lady working at tele trading using small business VoIP service
  • An OSP can leverage services provided only by an authorised telecom service provider.
  • The authorised telecom service provider must have a license provided by the Government of India to deploy telecom services.
  • The recommended telecom services are PSTN, PLMN, telecom bandwidth, and ISDN or Integrated Services Digital Network.
  • These services are listed as national resources owned by the Government of India.
  • The telecom service providers will receive their licenses through the Department of Telecommunications.

Hence we can understand that TRAI regulates TSPs who provide PSTN, PLMN, and ISDN. Additionally, Other Service Providers must ensure that the internet connection they use is provided only by an authorised Internet Service Provider.

Other Myths HIndering The Use Of VoIP In India

Myths and rumours stem from deep-rooted misunderstandings of the concept, the service, and its benefits. Listed here are the persistent myths that are hindering organisations from reaping the benefits of VoIP.

VoIP is not cost-effective.

On the contrary, switching to VoIP allows small businesses to save up to 45% of their traditional telephony expenses. They eliminate maintenance fees, installation charges and provide cheaper long-distance calls.

Call clarity is not good enough.

The broadband quality determines the VoIP call quality. Optimised broadband eliminates data interference and prioritises voice traffic over other data. Hence, with good broadband connectivity, call clarity is exceptional when compared to traditional telephony.

It is not necessary for small businesses.

Contrariwise, VoIP has great features that enable mobility and flexibility for small businesses. Features like Remote Worker, Find Me Follow Me, Call Routing, Call Recording, etc., help keep small businesses active and competitive. It also allows them to expand and contract according to business needs.

Wrapping Up:

Do not allow myths and misconceptions to hinder your business from using VoIP to forge ahead on the path to success. Our team at Pulse can provide you with detailed explanations about the service and its implementation process in India. Pulse Unified Communications service provider is the top name for VoIP services and all other advanced telephony services in India. To benefit from our expertise, call us today.

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