Over the past few years, VoIP or Voice over Internet Protocol has witnessed phenomenal growth. This internet-based replacement for traditional phone systems has proved itself in more ways than one. It helps to:
As India's business environment changes, many large and medium-sized companies have adopted VoIP to remain relevant. But despite its dynamic presence, the telephone service is plagued by misconceptions. Many businesses are still unsure if VoIP can be used in India. Employers are both curious and wary about implementing VoIP and other cloud-based telecom services in their business.
However, our article explores and busts these misconceptions and gives you a clear insight into the guidelines for using VoIP services in India.
VoIP services are permitted by India's telecom regulator TRAI or Telecom Regulatory Authority of India. The regulatory body has laid the following recommendations for telecom service providers in the country to provide VoIP only if they have the following licenses:
Your chosen cloud telephony provider will allow you to make and receive VoIP calls. They will also provide VoIP to PSTN (Public Switched Telephone Network) or PLMN(Public Land Mobile Network) interconnection. Here's a simple explanation of the process.
It is mandatory for telecom service providers to use mobile numbering series for internet telephony. Besides, they are not allowed to allocate the same numbers for both services.
E-commerce, banking, tele-trading, and telemedicine have to be registered under Other Service Providers or OSP. These services have certain terms and conditions to follow:
Hence we can understand that TRAI regulates TSPs who provide PSTN, PLMN, and ISDN. Additionally, Other Service Providers must ensure that the internet connection they use is provided only by an authorised Internet Service Provider.
Myths and rumours stem from deep-rooted misunderstandings of the concept, the service, and its benefits. Listed here are the persistent myths that are hindering organisations from reaping the benefits of VoIP.
VoIP is not cost-effective.
On the contrary, switching to VoIP allows small businesses to save up to 45% of their traditional telephony expenses. They eliminate maintenance fees, installation charges and provide cheaper long-distance calls.
Call clarity is not good enough.
The broadband quality determines the VoIP call quality. Optimised broadband eliminates data interference and prioritises voice traffic over other data. Hence, with good broadband connectivity, call clarity is exceptional when compared to traditional telephony.
It is not necessary for small businesses.
Contrariwise, VoIP has great features that enable mobility and flexibility for small businesses. Features like Remote Worker, Find Me Follow Me, Call Routing, Call Recording, etc., help keep small businesses active and competitive. It also allows them to expand and contract according to business needs.
Do not allow myths and misconceptions to hinder your business from using VoIP to forge ahead on the path to success. Our team at Pulse can provide you with detailed explanations about the service and its implementation process in India. Pulse Unified Communications service provider is the top name for VoIP services and all other advanced telephony services in India. To benefit from our expertise, call us today.