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Category: Call Centre Solution

August 2, 2021

Cloud-Based Call Centre Software and Solutions

A contact centre is a centralized place for receiving or making customer transactions through email/phone etc. Contact centre technology involves multiple parameters such as sending and receiving nodes, hardware, and software-based PBX solutions and call centre support systems. Why Cloud Contact Centre? Contact centre technology is used by IT, ITES, BPO, and KPOs as part […]
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February 16, 2021

How an IVR System Can Improve Your Call Centre’s Operations

IVR is a telephony technology in which someone uses a telephone to interact with a database to acquire information from or enter data into the database, without human interaction over the telephone. The telephone user activates the IVR system by dialling in a preassigned number, and then the call is routed to the computer system, […]
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