Category: Blog

January 15, 2022

Number Masking for Customer Privacy & Security

If you run a business in today's world, you will know that customers value three things: Top Quality Great Service Absolute Privacy Occasionally, customers may overlook quality and service, but never will they tolerate any compromise to their privacy. Especially not when they have to divulge their personal phone numbers to avail a service. Ever […]

---------------------------- January 15, 2022 ----------------------------

October 2, 2021

8 Benefits You Reap With Call Routing In Call Centres

A call centre metric says that businesses with reliable omnichannel customer engagement have a customer retention rate of 89%. What does this have to do with call routing? Call routing plays a pivotal role in the telephony business to provide efficient customer service. You will be surprised by how modern technology has transformed one of […]

---------------------------- October 2, 2021 ----------------------------

April 24, 2021

Cloud Telephony Solution to Manage Business at Home

Cloud telephony is a novel method of replacing conventional PBX wherein customers can access their telephone systems through the cloud. This solution is cost-effective, user-friendly, secure, and more reliable compared to an in-house PBX system. Since the setup is hosted in the cloud, services can be accessed anywhere, making the solution highly available. Why Cloud […]

---------------------------- April 24, 2021 ----------------------------

December 29, 2019

Customer Care & Support

In the current business Industry, it becomes a very hectic task to get support /care for technical related issues related to Internet bandwidth, VoIP etc. he fact is that even the No:1 service providers do not have 24/7 Customer Care / Support or they do not have a support center in the reachable location or […]

---------------------------- December 29, 2019 ----------------------------

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