Category: Blog

April 21, 2023

Discover the Power of Microsoft Teams Direct Routing

Microsoft Teams has revolutionized the way organizations communicate and collaborate with their teams, clients, and partners. With features like video conferencing, file sharing, and instant messaging, Microsoft Teams has become the go-to platform for many businesses. However, when it comes to external communications, Microsoft Teams has its limitations. This is where Microsoft Teams Direct Routing […]

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January 15, 2022

Number Masking for Customer Privacy & Security

If you run a business in today's world, you will know that customers value three things: Top Quality Great Service Absolute Privacy Occasionally, customers may overlook quality and service, but never will they tolerate any compromise to their privacy. Especially not when they have to divulge their personal phone numbers to avail a service. Ever […]

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October 2, 2021

8 Benefits You Reap With Call Routing In Call Centres

A call centre metric says that businesses with reliable omnichannel customer engagement have a customer retention rate of 89%. What does this have to do with call routing? Call routing plays a pivotal role in the telephony business to provide efficient customer service. You will be surprised by how modern technology has transformed one of […]

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April 24, 2021

Cloud Telephony Solution to Manage Business at Home

Cloud telephony is a novel method of replacing conventional PBX wherein customers can access their telephone systems through the cloud. This solution is cost-effective, user-friendly, secure, and more reliable compared to an in-house PBX system. Since the setup is hosted in the cloud, services can be accessed anywhere, making the solution highly available. Why Cloud […]

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